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Terms & Conditions

Effective Date: September 2, 2026

Welcome to KohCraft.com (“Website”, “we”, “our”, “us”). By accessing, browsing, creating an account, or placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General Use

  • KohCraft.com is an online store offering handcrafted, lifestyle, and other products through our website.
  • By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.
  • You agree to provide accurate and complete information when placing an order or creating an account.
  • We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Updated terms will be posted on this page.

2. Product Information & Availability

  • We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, colors, and other information displayed on the website are accurate.
  • Because some products may be handcrafted or photographed under different lighting conditions, slight variations in color, texture, size, or appearance may occur.
  • Product images are provided for illustrative purposes and may not always represent the exact appearance of the delivered product.
  • Product availability may change without prior notice.
  • We reserve the right to limit quantities or discontinue products at any time.

3. Pricing & Payments

  • Product prices will be displayed on the website in the applicable currency.
  • Shipping charges, where applicable, will be displayed during checkout before the order is completed.
  • We reserve the right to correct pricing, product information, or other errors on the website.
  • If an order has been placed at an incorrect price due to an obvious error, we may contact the customer and provide the option to confirm the order at the correct price or cancel the order.

Payment Methods

Available payment methods may include:

  • Cash on Delivery (COD)
  • Online Bank Transfer
  • Other payment methods displayed at checkout

Payment options may vary depending on availability, location, order value, and other applicable conditions.

4. Order Confirmation & Cancellation

  • Placing an order does not automatically guarantee acceptance of the order.
  • An order is considered confirmed once it has been accepted or verified by KohCraft.
  • We reserve the right to cancel or refuse an order due to:
    • Product unavailability
    • Incorrect pricing or product information
    • Incorrect or incomplete customer information
    • Suspected fraudulent or unauthorized activity
    • Delivery limitations
    • Other legitimate business or security reasons
  • Customers may request cancellation before the order is dispatched.
  • Once an order has been dispatched, cancellation may no longer be possible.

5. Shipping & Delivery

  • Orders are generally delivered within the estimated timeframe stated on our Shipping Details & Offers page.
  • Delivery times may vary depending on location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.
  • Customers are responsible for providing accurate delivery information, including their name, phone number, and complete shipping address.
  • KohCraft is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Returns, Refunds & Exchanges

  • Returns, refunds, and exchanges are governed by our applicable Return & Refund Policy.
  • Customers should review the Return & Refund Policy before placing an order.
  • For damaged, incorrect, or missing items, customers may be required to provide photographs, videos, or other evidence to help us verify the issue.
  • Returns must comply with the applicable return conditions and time limits.
  • Items returned without prior approval or outside the applicable return policy may be rejected.

7. Order Refusal & Failed Deliveries

  • If a customer refuses delivery or is repeatedly unavailable to receive an order, additional shipping or return costs may apply.
  • Any refund for a refused or failed delivery may be subject to applicable shipping, return, or processing costs.
  • Repeated refusal of orders may result in restrictions on certain payment or delivery options, including Cash on Delivery (COD).

8. Promotions, Offers & Coupons

  • Promotional offers, discounts, and coupon codes are subject to their individual terms and validity periods.
  • Unless otherwise stated, only one promotional offer or coupon may be applied to an order.
  • Some products may be excluded from promotional offers.
  • Promotional offers cannot be exchanged for cash unless explicitly stated.
  • KohCraft reserves the right to modify, suspend, or withdraw any promotion or coupon at any time.

9. Intellectual Property

  • All content available on KohCraft.com, including text, product descriptions, photographs, images, logos, graphics, website design, and other materials, is owned by or licensed to KohCraft unless otherwise stated.
  • You may not copy, reproduce, modify, distribute, publish, sell, or use our content for commercial purposes without prior written permission.
  • Unauthorized use of our website content or intellectual property may result in appropriate legal action.

10. Website Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or functionality of the website.
  • Submit false, misleading, or fraudulent information.
  • Use automated systems to access or collect website information without authorization.

We reserve the right to restrict or terminate access to the website where necessary.

11. Limitation of Liability

  • KohCraft makes reasonable efforts to maintain accurate and reliable website information and services.
  • We are not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, to the extent permitted by applicable law.
  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.
  • Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Privacy Policy

Your use of KohCraft.com is also governed by our Privacy Policy, which explains how we collect, use, protect, and handle your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable legal jurisdiction in Pakistan.

14. Changes to These Terms

KohCraft may update these Terms & Conditions from time to time to reflect changes in our business, services, website functionality, or applicable laws.

Any changes will be published on this page with an updated Effective Date.

Your continued use of the website after updated terms are posted may constitute acceptance of the revised Terms & Conditions, to the extent permitted by law.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

KohCraft.com
Website: https://kohcraft.com/

By accessing KohCraft.com or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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