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Refund and Returns Policy

Effective Date: September 2, 2026

At KohCraft.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange subject to the terms and conditions outlined in this policy.

1. Return Eligibility

You may request a return or refund within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with its original packaging, tags, manuals, accessories, and other included items where applicable.
  • Proof of purchase, such as an order number or invoice, is provided.

Return requests made after 7 days from the date of delivery may not be accepted.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products damaged due to misuse, negligence, improper handling, or accidents.
  • Products that have been used, worn, altered, washed, or modified.
  • Products returned without their original packaging or with missing accessories.
  • Clearance, sale, or discounted products, unless they are damaged, defective, or incorrectly delivered.
  • Any product specifically identified as non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us as soon as possible after receiving your order.
  • Provide your order number and a description of the issue.
  • Provide clear photographs or videos of the product and packaging when requested.
  • For damaged or incorrect-item claims, a clear package-opening/unboxing video may be required to help us verify the condition of the package and product at the time of delivery.

Our team will review the information provided and determine whether the order qualifies for a return, replacement, or refund.

4. Return Process

To request a return:

  1. Contact our support team within 7 days of delivery.
  2. Provide your order number and reason for the return.
  3. Provide photographs, videos, or other information requested by our team.
  4. Wait for confirmation that your return request has been approved.
  5. Follow the return instructions provided by KohCraft.

Products sent back without prior approval may not be accepted.

5. Return Shipping

  • If the return is due to a wrong item, damaged product, or manufacturing defect, KohCraft may cover the applicable return shipping costs.
  • For other approved returns, the customer may be responsible for return shipping costs.
  • Customers should use a reliable courier service with tracking when returning an item.
  • KohCraft is not responsible for returned packages that are lost or damaged during return shipping when the customer is responsible for arranging the return.

6. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will generally be processed within 5–10 working days.
  • Refunds may be issued through the original payment method or another suitable payment method, depending on the payment method used and applicable circumstances.
  • Cash on Delivery (COD) orders may be refunded through bank transfer or another agreed method.
  • Original shipping charges are generally non-refundable, unless the return is caused by an error on our part, such as sending the wrong product or a defective item.

The time required for the refunded amount to appear in your account may also depend on your bank or payment service provider.

7. Exchange Policy

Exchanges may be available subject to:

  • Product availability
  • The product meeting the applicable return conditions
  • The exchange request being made within the applicable 7-day period

If the requested replacement is unavailable, KohCraft may offer an alternative product or process a refund, where applicable.

8. Order Refusal & Failed Delivery

If an order is refused or cannot be delivered because of customer unavailability, incorrect contact information, or an incorrect delivery address:

  • Applicable shipping and return costs may be deducted from any refund, where applicable.
  • KohCraft reserves the right to restrict or disable Cash on Delivery (COD) for customers with repeated refused or failed deliveries.

9. Refund Delays

If your approved refund has not been received within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact KohCraft with your order details so that we can assist you.

10. Policy Abuse

KohCraft reserves the right to refuse a return, exchange, or refund if we reasonably suspect:

  • Fraudulent activity
  • False or misleading claims
  • Repeated abuse of the return policy
  • Product damage caused intentionally or through misuse
  • Unauthorized returns

Any such decision will be made based on the circumstances of the individual case.

11. Contact Us

For return, exchange, or refund requests, please contact KohCraft through the contact information provided on our website.

KohCraft.com
Website: https://kohcraft.com/

Please include your order number, name, and reason for the return/refund request when contacting us.

By placing an order through KohCraft.com, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.